The chef can be very innovative, but the decision is made by the customer.
– Barry Lam
We were the first multibrand platform for the customization of designer clothing. And it’s great to be a first mover if you manage to pull it off. You can have a great competitive advantage. But if you’re quite early, you’re learning a lot: both learning as a company, and the customer is still learning.
– Aslaug Magnusdottir
I’m making a case against how money managers are handling customers’ money. The objective of the customer is not being met if the fund managers are diversifying their assets into hundreds of businesses. If they do this, they are typically performing close to the indexes. But that’s not the way wealth is created.
– Michael Lee-Chin
The most common way customer financing is done is you sell the customer on the product before you’ve built it or before you’ve finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.
– Fred Wilson
The easiest way to figure out who the customer is in an online space is to figure out who is paying for the thing. Usually, the people paying are the customers. So on Facebook, the people paying are marketers. That makes them the customers. And it means we are the product being delivered to those customers.
– Douglas Rushkoff
The most successful Subway customers, of course, are the ones who can’t keep their hands off their sandwich. Join your artist in the sandwich assembling process. That sneeze guard is a suggestion. That sneeze guard is trying to intimidate you into staying on the customer’s side of the partition.
– Mallory Ortberg
I remember back in the early days of Microsoft that from the day that you decided that you were just going to put out an ad to a customer – and all you were usually able to tell them was that a new product was available – it was about nine months before you could actually reach the first customer.
– Gabe Newell