Certain product lines are more suited to be manufactured in proximity with the customer, while others are more suitable to be manufactured in India. – Azim Premji
The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff. – Jeffrey Gitomer
Everyone says Toyota is the best company in the world, but the customer doesn’t care about the world. They care if we are the best in town, or not. That’s what I want to be. – Akio Toyoda
I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end. – Alfred Lin
Value-first is a perception. If your customer does not perceive it as value, then it’s not very valuable. – Jeffrey Gitomer
We’ve been delivering cloud-based services for over a decade, with more than 30 million Intuit customers using offerings across a variety of desktop and mobile devices. The benefits are clear: online experiences are simply better for customer. – Brad D. Smith
Many consumer Internet business executives are loyalists of the Lifetime Value model, often referred to as the LTV model or formula. Lifetime value is the net present value of the profit stream of a customer. – Bill Gurley
Even if someone is already in your market space, ask yourself whether you can approach it from a different angle and thereby secure your own customer base. – Benjamin Cohen
For a long time I was looking for my perfect equilibrium, my mojo. And now I think I’m getting there: I’ve found my customer, my silhouette, my cut. – Alexander McQueen
As an Old Navy style attendant, I’m all about upgrading your bare basics and presenting them to your customer as basics you need to have in your wardrobe. – Brad Goreski
We all have jobs in our lives that we must get done. We reach out and bring products into our lives to get these jobs done. Marketing is all about asking, ‘What job is the customer trying to accomplish?’ – Clayton Christensen
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance… you thrive on that. – Bill Gates
You know the old adage that the customer’s always right? Well, I kind of think that the opposite is true. The customer is rarely right. – Charlie Trotter
The customer is a remarkably selfish person: He takes the relationship to where the execution is in his favor. – Azim Premji
Everyone talks about building a relationship with your customer. I think you build one with your employees first. – Angela Ahrendts
It is critical to bundle all future variable costs of supporting the customer in order to fairly estimate the future contribution. – Bill Gurley
This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer’s power bills. – Cathy McMorris Rodgers
Each customer has unique deployment needs, and as a result, CIOs value the flexibility that our hybrid cloud offerings provide. – Amy Hood
During the early stages of an industry, when the functionality and reliability of a product isn’t yet adequate to meet customer’s needs, a proprietary solution is almost always the right solution – because it allows you to knit all the pieces together in an optimized way. – Clayton Christensen
Once, Naseeruddin Shah told me that the wafer shop was the best acting school that I could have attended. And I completely agree. I observed every customer very minutely and picked up some quirk or the other. Later, I used those experiences while playing different characters. – Boman Irani
Great entrepreneurs are often great listeners and they can spot patterns and pick up on small details in customer stories. – Alexander Osterwalder
You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back. – Alexander Turney Stewart
You want to make sure this particular car is going to please the customer and then you’re going to be rewarded with something that is going to please the shareholder. – Carlos Ghosn
When you improve your product so it does the customer’s job better, then you gain market share. – Clayton Christensen
If you understand cause and effect, it brings about a set of insights that leads you to a very different place. The knowledge will persuade you that the market isn’t organized by customer category or by product category. If you understand the job that consumers need to complete, you can articulate all of the experiences in that job. – Clayton Christensen
As a general rule, if you have a product that doesn’t get the job done that a customer is needing to get done, then often you have to offer it for zero. Because if you ask for money for it – because if it doesn’t do the job well – they won’t pay for it. – Clayton Christensen