(C) AllGreatQuotes. All Rights Reserved.
We are here to make another world.
– W. Edwards Deming
A bad system will beat a good person every time.
When a system is stable, telling the worker about mistakes is only tampering.
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
Quality is pride of workmanship.
People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
Lack of knowledge… that is the problem.
It is not enough to do your best; you must know what to do, and then do your best.
No one knows the cost of a defective product – don’t tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
Learning is not compulsory… neither is survival.
Rational behavior requires theory. Reactive behavior requires only reflex action.
All anyone asks for is a chance to work with pride.
If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.
Innovation comes from the producer – not from the customer.
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell. Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
Quality is everyone’s responsibility.
It is not necessary to change. Survival is not mandatory.
Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
Hold everybody accountable? Ridiculous!
American management thinks that they can just copy from Japan. But they don’t know what to copy.
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.