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You have to lead people gently toward what they already know is right.
– Phil Crosby
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
You don’t have to be noisy to be effective.
Slowness to change usually means fear of the new.
The great discoveries are usually obvious.
Making a wrong decision is understandable. Refusing to search continually for learning is not.
The audience only pays attention as long as you know where you are going.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
No one can remember more than three points.
Change should be a friend. It should happen by plan, not by accident.
A rule to live by: I won’t use anything I can’t explain in five minutes.
Selecting the right person for the right job is the largest part of coaching.
Quality has to be caused, not controlled.
Eliminating what is not wanted or needed is profitable in itself.
We can spend our whole lives underachieving.
Successful people breed success.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
In a true zero-defects approach, there are no unimportant items.
Being convinced one knows the whole story is the surest way to fail.