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The best way to predict the future is to create it.
– Peter Drucker
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
Plans are only good intentions unless they immediately degenerate into hard work.
Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.
Rank does not confer privilege or give power. It imposes responsibility.
Knowledge has to be improved, challenged, and increased constantly, or it vanishes.
The purpose of a business is to create a customer.
My greatest strength as a consultant is to be ignorant and ask a few questions.
The productivity of work is not the responsibility of the worker but of the manager.
Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.
When a subject becomes totally obsolete we make it a required course.
No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings.
We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.
Most of what we call management consists of making it difficult for people to get their work done.
There is nothing so useless as doing efficiently that which should not be done at all.
Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window.
The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.
Time is the scarcest resource and unless it is managed nothing else can be managed.
Never mind your happiness; do your duty.
Innovation is the specific instrument of entrepreneurship. The act that endows resources with a new capacity to create wealth.
The most important thing in communication is hearing what isn’t said.
Management is doing things right; leadership is doing the right things.
Today knowledge has power. It controls access to opportunity and advancement.
The new information technology… Internet and e-mail… have practically eliminated the physical costs of communications.
Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the ‘naturals’, the ones who somehow know how to teach.
Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.