Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business. – Harvey Mackay
Ethical decisions ensure that everyone’s best interests are protected. When in doubt, don’t. – Harvey Mackay
When you wake up every day, you have two choices. You can either be positive or negative; an optimist or a pessimist. I choose to be an optimist. It’s all a matter of perspective. – Harvey Mackay
There is a time to provide advice and offer an opinion, and there is a time not to. Don’t be too quick to offer unsolicited advice. It certainly will not endear you to people. – Harvey Mackay
A great accomplishment shouldn’t be the end of the road, just the starting point for the next leap forward. – Harvey Mackay
Southwest Airlines is successful because the company understands it’s a customer service company. It also happens to be an airline. – Harvey Mackay
To be a champion, you have to learn to handle stress and pressure. But if you’ve prepared mentally and physically, you don’t have to worry. – Harvey Mackay
If you find yourself plagued by a recurrent worry, train yourself to think of something else. Your conscious mind can concentrate on only one thought at a time, and driving the negativity away will free you up to move forward again. – Harvey Mackay
By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it’s time to do business. – Harvey Mackay
Every morning brings new potential, but if you dwell on the misfortunes of the day before, you tend to overlook tremendous opportunities. – Harvey Mackay
Worrying about the past or the future isn’t productive. When you start chastising yourself for past mistakes, or seeing disaster around every corner, stop and take a breath and ask yourself what you can do right now to succeed. – Harvey Mackay
Like it or not, life is a series of competitions. You may be competing for a grade, a spot on a team, a job, or the largest account in town. The higher your self-esteem is, the better you get along with yourself, with others, and the more you’ll accomplish. – Harvey Mackay
Life isn’t fair. It’s true, and you still have to deal with it. Whining about it rarely levels the playing field, but learning to rise above it is the ultimate reward. – Harvey Mackay
The life of a startup is full of ups and downs, an emotional roller coaster ride that you can’t quite imagine if you’ve spent your whole career in a corporation. – Harvey Mackay
Don’t fall in love with your wit. Your cleverly turned phrase may not, as you hope, show off how much gray matter you have, especially if the phrase is at someone else’s expense. – Harvey Mackay
The sooner you accept the fact that you will have both successes and failures, the easier it will be to get your business and personal life headed in the right direction. – Harvey Mackay
Learn from the past, but don’t live there. Build on what you know so that you don’t repeat mistakes. Resolve to learn something new every day. Because every 24 hours, you have the opportunity to have the best day of your company’s life. – Harvey Mackay
The quality of your life is determined by the quality of your relationships. The quality of your business is no different. – Harvey Mackay
It doesn’t matter whether you are pursuing success in business, sports, the arts, or life in general: The bridge between wishing and accomplishing is discipline. – Harvey Mackay
